Return

In any case, first contact the e-shop administration by email at info@coffeebean.lt. Send the return only after you receive a reply from the administration.

To return a quality product, the buyer must return it in its original packaging and pay the return (shipping back) costs. The buyer is refunded the full amount paid, including the delivery costs.

A product can be returned if it:

• has not been damaged or used;
• has not lost its commercial appearance;
• is in undamaged original packaging.

If a product is defective, the buyer must inform the e-shop administration about the defects by email at info@coffeebean.lt.

In this case, the seller replaces the product with a new, equivalent one or refunds the amount paid for it, and covers the delivery and return costs.

Products of unsuitable quality are returned or exchanged in accordance with the Civil Code of the Republic of Lithuania, the Retail Trade Rules approved by Resolution No. 738 of the Government of the Republic of Lithuania of 22 July 2014, and the provisions of these Rules.

Once the returned product is received and checked, the money is refunded no later than within 14 calendar days using the same payment method as the original payment. Full terms are in our refund policy.