1. Returning defective products

1.1. The Seller undertakes to take back a defective product, replace it with a new, equivalent product and cover the delivery and return costs.

1.2. If the Seller does not have an equivalent product, the Seller refunds the money paid for the product to the Buyer.

1.3. If the Buyer wishes to get a refund for a defective product, the money is refunded no later than within 14 calendar days.

1.4. Products of unsuitable quality are exchanged or returned in accordance with the Civil Code of the Republic of Lithuania and the Retail Trade Rules approved by Resolution No. 738 of the Government of the Republic of Lithuania of 22 July 2014.

2. Returning quality products

2.1. To return a quality product, the Buyer must return it in its original packaging and pay the return (shipping back) costs. The Buyer is refunded the full amount paid, including the delivery costs.

2.2. A product can be returned if it has not been used or damaged, has not lost its commercial appearance, and its original packaging and labels are intact.

2.3. The return must be initiated within 14 calendar days of the day the product was received.

3. Return process

3.1. To start a return, contact us by email at info@coffeebean.lt and include your order number and the reason for the return.

3.2. After approval, the product must be sent back within 7 calendar days.

4. Refunds

4.1. Once the returned product is received and confirmed to meet all requirements, the money is refunded no later than within 14 calendar days of receiving the product.

4.2. The money is refunded using the same payment method as the original payment.

5. Contact

If you have any questions about this refund policy, please contact us by email at info@coffeebean.lt.