1. General Provisions
1.1. These e-shop rules (hereinafter – the Rules) are a legally binding document for the Buyer and the Seller: https://coffeebean.lt (hereinafter – the Seller), defining the rights and obligations of the Parties.
1.2. The Seller reserves the right to change, amend or supplement these Rules at any time. The Buyer shall be informed about changes to the Rules on the e-shop website.
2. Conclusion of the Sale-Purchase Agreement
2.1. The sale-purchase agreement between the Buyer and the Seller shall be deemed concluded when the Buyer forms and submits an order for goods in the e-shop, having first familiarized themselves with these rules.
3. Rights of the Seller
3.1. In the event of important circumstances, the Seller may temporarily or permanently suspend the operation of the e-shop without prior notice to the Buyer.
3.2. If the Buyer attempts to harm the e-shop's operation, stability, and security or violates their obligations, the Seller has the right to restrict or suspend their access to the e-shop without warning.
4. Obligations of the Seller
4.1. The Seller undertakes to provide access to the services of the e-shop, the operating conditions of which are set out in these Rules.
4.2. The Seller undertakes to deliver the goods purchased by the Buyer using the delivery method chosen by the Buyer, based on the conditions set out in these sale-purchase Rules.
4.3. If, due to unforeseen circumstances, the Seller cannot deliver the goods ordered in the e-shop, the Seller has the right to terminate the Sale-Purchase Agreement after informing the buyer. The Seller may offer an equivalent product. If the Buyer refuses, the Seller undertakes to refund the paid money within 3 business days.
4.4. If the Buyer exercises the right stipulated in clause 5.2 of the Rules, the Seller undertakes to refund the money paid by the Buyer within 5 (five) business days from the date of receipt of the returned goods.
4.5. The Seller may withhold reimbursement until they have received the goods back or the Buyer has supplied evidence of having sent back the goods, whichever is the earliest.
5. Rights of the Buyer
5.1. The Buyer has the right to purchase goods in the e-shop in accordance with these Rules.
5.2. The Buyer has the right to withdraw from the sale-purchase agreement concluded in the e-shop by notifying the Seller in writing no later than within 14 (fourteen) calendar days from the date of delivery of the goods.
5.3. The Buyer may exercise the right mentioned in clause 5.2 only if the product has not been damaged or its appearance has not substantially changed, and if it has not been used.
6. Obligations of the Buyer
6.1. The Buyer must pay for and accept the purchased goods in accordance with the procedure established in these Rules.
6.2. If the Buyer, without important reasons, refuses to accept the goods during delivery, the Buyer must cover the costs of returning the goods if the Seller requests it.
6.3. During the delivery of the goods to the Buyer, the Buyer must check the condition of the shipment and the item(s) together with the Seller or the person who delivered the shipment.
6.4. By using the e-shop, the Buyer confirms that they agree to and must comply with these sale-purchase rules.
7. Prices of Goods
7.1. The prices of goods in the e-shop are indicated in Euros. Prices include VAT. After confirming the order, a delivery fee will be added to the total amount of goods, if applicable.
8. Ordering and Payment for Goods
8.1. The Buyer, upon visiting the e-shop, selects the goods they like and adds them to the shopping cart. After forming the shopping cart, the Buyer enters the personal data necessary for the order fulfillment: their name, surname, address to which the goods will be delivered, phone number, and additional information that may be important for the delivery of the ordered goods. The Buyer confirms that they have read these rules and confirms the order.
8.2. Payment can be made using Swed, Seb, Luminor, Citadele, Šiaulių bankas online banking services, and Visa / MasterCard payment cards. Payments are accepted in EURO currency. Payments are processed using the MakeCommerce.lt payment platform.
8.3. By bank transfer, after prior agreement with the seller and transferring money to the account specified by the seller.
9. Delivery of Goods
9.1. When ordering goods, the Buyer must specify the exact delivery address.
9.2. The Buyer must accept the goods personally. If the Buyer cannot accept the goods personally, but the goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims regarding the delivery of goods to an improper person.
9.3. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions.
9.4. The characteristics of all sold goods are indicated in the description of each product. The Seller is not responsible for the fact that the color, shape, or other parameters of the goods in the e-shop may not correspond to the actual size, shape, and color of the goods due to the characteristics of the Buyer's monitor.
9.5. If the Buyer withdraws from the sale-purchase agreement, all amounts paid by them, including the delivery costs paid by the Buyer, shall be refunded to the Buyer.
10. Return of Goods
10.1. Quality goods may be returned within 14 days from the date of their receipt. Defects in sold low-quality goods are rectified, low-quality goods are replaced, and returned in accordance with the provisions of the Civil Code of the Republic of Lithuania.
10.2. The following conditions must be met when returning goods: 10.2.1. The returned item must be in its original, undamaged packaging (this point does not apply when a low-quality item is returned);
10.2.2. The item must not be damaged by the Buyer;
10.2.3. The item must be unused, have not lost its commercial appearance: labels intact, protective films unpeeled, etc. (this point does not apply when a low-quality item is returned);
10.2.4. The returned item must be in the same complete set as it was received by the Buyer (this point does not apply when a low-quality item is returned);
10.2.5. The Seller has the right to refuse to accept goods returned by the Buyer if the goods return conditions were not complied with;
10.2.6. Goods are returned in the manner specified by the Seller within 14 (fourteen) days from the date of receipt of the goods (this point does not apply when the goods are of poor quality - in such a case, goods are returned within the statutory warranty period);
10.3. The return and exchange of good quality goods are carried out in accordance with Article 22810, paragraph 1 of the Civil Code;
10.4. Money paid for goods accepted by the Buyer but later refused shall be refunded to the Buyer's account no later than within 5 (five) days from the date of return of the goods to the Seller, unless the Seller and the Buyer agree otherwise.
11. Final Provisions
11.1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
11.2. These Rules and the relations between the Parties in respect of these Rules shall be governed by and interpreted in accordance with the laws of the Republic of Lithuania.
11.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. Failing to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.
11.4. The Parties are released from the performance of their obligations under these Rules if their performance is impossible due to unforeseen circumstances beyond the control of the Parties (Force Majeure).
