1. General Provisions
1.1. These e-shop rules (hereinafter – the Rules) are a legally binding document for the Buyer and the Seller: https://coffeebean.lt (hereinafter – the Seller), which defines the rights and obligations of the Parties.
1.2. The Seller reserves the right to change, amend, or supplement these Rules at any time. The Buyer is informed about changes to the Rules on the e-shop website.
2. Conclusion of Sale and Purchase Agreement
2.1. The sale and purchase agreement between the Buyer and the Seller is considered concluded when the Buyer forms and submits an order for goods in the e-shop, having previously familiarized themselves with these Rules.
3. Seller's Rights
3.1. In the event of important circumstances, the Seller may temporarily or completely suspend the operation of the e-shop without prior notice to the Buyer.
3.2. If the Buyer attempts to harm the operation, stability, or security of the e-shop or breaches their obligations, the Seller has the right to restrict or suspend their access to the e-shop without warning.
4. Seller's Obligations
4.1. The Seller undertakes to provide access to the e-shop services, the terms of which are defined by these Rules.
4.2. The Seller undertakes to deliver the goods purchased by the Buyer via the Buyer's chosen delivery method, based on the conditions defined by these sale and purchase Rules.
4.3. If, due to unforeseen circumstances, the Seller cannot deliver the goods ordered in the e-shop, the Seller has the right to terminate the Sale and Purchase Agreement after informing the Buyer. The Seller may offer an analogous item. If the Buyer refuses, the Seller undertakes to refund the paid money within 3 business days.
4.4. If the Buyer exercises the right provided for in clause 5.2 of the Rules, the Seller undertakes to refund the money paid by the Buyer within 5 (five) business days from the day of receipt of the returned item.
4.5. The Seller may withhold the refund of the Buyer's paid amount until the goods are returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first.
5. Buyer's Rights
5.1. The Buyer has the right to purchase goods in the e-shop in accordance with these Rules.
5.2. The Buyer has the right to withdraw from the sale and purchase agreement concluded in the e-shop by notifying the Seller in writing no later than within 14 (fourteen) calendar days from the date of delivery of the goods.
5.3. The Buyer can exercise the right mentioned in clause 5.2 only if the goods have not been damaged or their appearance has not substantially changed, and if they have not been used.
6. Buyer's Obligations
6.1. The Buyer must pay for and accept the purchased goods in accordance with the procedure set out in these Rules.
6.2. If the Buyer, without good reason, refuses to accept the goods during delivery, the Buyer must cover the return costs of the goods if requested by the Seller.
6.3. When the goods are delivered to the Buyer, the Buyer must check the condition of the shipment and the item(s) together with the Seller or the person who delivered the shipment.
6.4. By using the e-shop, the Buyer confirms that they agree with these sale and purchase rules and must comply with them.
7. Product Prices
7.1 Product prices in the e-shop are indicated in euros. Prices include VAT. After confirming the order, a delivery fee is added to the total amount of goods, if applicable.
8. Product Ordering and Payment
8.1. The Buyer, upon visiting the e-shop, selects the desired items and adds them to the shopping cart. After forming the shopping cart, the Buyer enters personal data necessary for order fulfillment: their name, surname, address to which the goods will be delivered, phone number, and additional information that may be important for delivering the ordered goods. The Buyer confirms that they have read these rules and confirms the order.
8.2. Payment can be made using Swed, Seb, Luminor, Citadelė, Šiaulių bankas online banking services, and Visa / MasterCard payment cards. Payments are possible in EURO currency. Payments are processed using the MakeCommerce.lt payment platform.
8.3. By bank transfer, after prior agreement with the seller and transferring money to the account specified by the seller.
9. Product Delivery
9.1. When ordering goods, the Buyer must specify the exact delivery address.
9.2. The Buyer must accept the goods themselves. If the Buyer cannot accept the goods themselves, but the goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims regarding the delivery of the goods to an improper person.
9.3. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions.
9.4. The characteristics of all sold goods are indicated in the description of each product. The Seller is not responsible for the fact that the color, shape, or other parameters of the goods in the e-shop may not match the actual size, shape, and color of the goods due to the characteristics of the Buyer's monitor.
9.5. If the Buyer cancels the sale and purchase agreement, all amounts paid by the Buyer, including the delivery costs paid by the Buyer, will be refunded to the Buyer.
10. Product Returns
10.1. Quality goods may be returned within 14 days from the date of their receipt. Defects in sold low-quality goods are rectified, low-quality goods are exchanged, returned in accordance with the provisions of the Civil Code of the Republic of Lithuania.
10.2. When returning goods, the following conditions must be met: 10.2.1. The returned item must be in its original undamaged packaging (this point does not apply when a low-quality item is returned);
10.2.2. The item must not be damaged by the Buyer;
10.2.3. The item must be unused, not have lost its commercial appearance: labels intact, protective films unpeeled, etc. (this point does not apply when a low-quality item is returned);
10.2.4. The returned item must be of the same complete set as received by the Buyer (this point does not apply when a low-quality item is returned);
10.2.5. The Seller has the right to refuse to accept goods returned by the Buyer if the conditions for returning goods have not been complied with;
10.2.6. Goods are returned in the manner specified by the Seller within 14 (fourteen) days from the date of receipt of the goods (this point does not apply when the item is of low quality – in such a case, goods are returned within the statutory warranty period);
10.3. The return and exchange of quality goods are carried out in accordance with Article 22810, Part 1 of the Civil Code;
10.4. Money paid for goods accepted by the Buyer, but later rejected, is refunded to the Buyer's account no later than within 5 (five) days from the date of returning the goods to the Seller, unless the Seller and the Buyer agree otherwise.
11. Coffee Subscription
11.1. A coffee subscription is a periodic goods supply contract: the Buyer pays for the entire selected period (3, 6, or 12 months) in one payment, and the Seller sends a package of freshly roasted coffee of the chosen size each month.
11.2. The Buyer chooses the package size, subscription duration, and whether the coffee will be supplied as beans or ground. The Seller selects the specific coffee for each shipment from their assortment.
11.3. Delivery within Lithuania is included in the subscription price – the Buyer does not pay extra for individual subscription shipments.
11.4. The subscription is not automatically renewed. Upon expiration of the selected period, shipments cease, and no additional payments are made.
11.5. The Buyer has the right to withdraw from the subscription contract within 14 (fourteen) calendar days. When goods are supplied regularly for a defined period, this term is calculated from the date of receipt of the first shipment. In such a case, the Seller refunds all amounts paid by the Buyer, and the Buyer returns the received goods in accordance with the procedure set out in Section 10 of these Rules.
11.6. After the expiration of the period specified in clause 11.5, the Buyer may terminate the subscription at any time by informing the Seller in writing. In such a case, the Seller refunds the amount for shipments not yet sent, and money paid for shipments already sent is not refunded.
12. Final Provisions
12.1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania
12.2. These Rules and the relationships between the Parties in relation to these Rules are governed by and interpreted in accordance with the laws of the Republic of Lithuania.
12.3. All disagreements arising from the execution of these Rules are resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
12.4. The Parties are released from their obligations under these Rules if they cannot be fulfilled due to unforeseen circumstances beyond the will of the Parties (Force majeure).
